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Troubleshooting
102
Instruction Manual – DXLink™ Twisted Pair Transmitters/Receiver
Determining HDCP Compliance
A dark red or an orange screen on an output display is the visual cue from DXLink devices that the
display device cannot display the HDCP compliant signal from the source.
Power Issues
Upon power up, the Power indicator LED on the front of the DXLink units illuminates solid green.
If the Power LEDs on any of the system’s equipment are not illuminated:
Check the power cords or DXLink (RJ-45) connection if using power over the DXLink line.
Check the power connections on the switcher if using power over the DXLink line.
Check the power connections on the source and destination devices.
DXLink Power Delivery Issues
Unexpected power interruptions of DXLink Transmitters and Receivers may be caused by the Enova
DGX Digital Media Switcher being powered by single phase power. Connecting a ground wire to the
DXLink unit’s chassis and a common earthed ground (ideally, referenced to the switcher) will stop
power interruptions. For information on when and how to attach ground wires to DXLink units, see
page 45.
Important Power Considerations for Enova DGX Endpoint Systems
Local power – Local power (the desktop power supply) always takes precedence over power
via the DXLink line from the switcher. However, if a locally powered module is connected to
a switcher and the local power is lost (i.e., unplugged or turned off), the module will power
down and then automatically power back up using power from the switcher via the DXLink
connection (increasing the overall power draw on the switcher). When local power is restored,
it automatically replaces the power over the DXLink line.
DXLink power – When Transmitters/Receivers are being powered by an Enova DGX
DXLink board or DXLink power injector (using power via the DXLink line), to maintain the
switcher’s power redundancy, we recommend that you:
Determine the power budget based on the Input/Output boards used and the quantity
of powered endpoints (Transmitters/Receivers); see page 54.
Do not use the local DC power jack on the module (even if the local power adapter
is turned off).
Power Issues with Enova DGX Endpoint Systems
In an Enova DGX Endpoint System when multiple endpoints (Transmitters/Receivers) cycle their power
and the DXLink connection fails, check the following:
Check to be sure that Transmitters/Receivers being powered by the local DC jack have power.
(Local power always takes precedence.)
Check to be sure that Transmitters/Receivers intended to be powered via the DXLink line
do not have a DC jack plugged in (even if the local power adapter is turned off). This can
cause inadvertent ground loops that can negatively affect DXLink power sensing circuits.
- Twisted Pair 1
- Transmitters/Receiver 1
- Contents 3
- ESD Warning 7
- Copyright Notice 10
- Liability Notice 10
- US FCC Notice 10
- Lithium Batteries Notice 11
- Trademark Notices 11
- Warnings and Cautions 11
- Applicability Notice 13
- Product Notes 13
- Product Compatibility Tables 14
- Common Applications 16
- Transmitters 16
- Multi-Format TX front view 16
- HDMI TX front view 16
- (Blinking = #3 Toggle OFF) 17
- Multi-Format TX rear view 21
- HDMI TX rear view 21
- Receiver 24
- HDMI RX front view 24
- HDMI RX rear view 25
- Common Features/Functionality 27
- HDCP Compliance 28
- General Specifications 31
- Shielded Cat6, Cat6A, Cat7* 32
- qualified): 1 per module 33
- Audio Format 34
- Analog Video Specifications 36
- Local Audio Specifications 37
- Installation and Setup 39
- Setup Information 40
- Example B 43
- Example C 43
- Example D 43
- Example A 43
- DXLink connections 44
- Avoid network loops 46
- V Style mounting hardware 50
- ICS LAN 10/100 LEDs 54
- (modules only) 54
- NetLinx LEDs 55
- DXLink LEDs 55
- Audio Type Precedence 56
- Important: Do not 57
- Rear view 57
- Front view 57
- HDMI RX – Applying Power 62
- IR Receiver cable (FG-IR03) 64
- ID Pushbutton Functions 65
- Manual Mode 66
- DXLink Transmitter 68
- Network Configuration 69
- TCP/IP Address Configuration 70
- Factory Default Parameters 71
- Device IDs 72
- Using the ID Pushbutton 72
- LED columns 77
- IRL File Transfers 79
- Transferring IRL Files 82
- Additional Documentation 84
- Device Numbering and Ports 85
- Overview 85
- CHANNELs 87
- Aspect Ratio Options 89
- VIDIN_PREF_EDID 93
- IR SEND_COMMANDs 97
- GET MODE 98
- Serial SEND_COMMANDs 101
- DXLink System SEND_COMMANDs 104
- SEND_STRING Escape Sequences 105
- Troubleshooting 107
- Determining HDCP Compliance 108
- Power Issues 108
- DXLink Connection Issues 109
- Network Setup Issues 110
- Technical Support 110
- Extender System (Standalone) 111
- Important Upgrade Information 114
- Transferring KIT Files 115
- Telnet Username and Password 118
- Telnet Commands (continued) 120
- Master Connection Modes 125
- Windows Client Programs 126
- Linux Telnet Client 126
- Receivers is 192.168.1.2) 127
- Creating a Virtual Master 129
- Click to open the 129
- Communication Settings 129
- CONNECTION and press Enter 132
- HD-15 Connector Cable Pinout 134
- DVI-I signal is required 135
- SEND_COMMANDs 141
- CEA (RGB Color Space): 142
- CVR (RGB Color Space): 143
- CVT (RGB Color Space): 144
- DMR (RGB Color Space): 145
- DMT (RGB Color Space): 145
- Applicability 147
- Remove jackscrew and washer 148
- Appendix H – EDID Programming 149
- DXLink Connection to PC 150
- EDID Programmer View 151
- 06/20/13 154
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